Maybe I should not be telling you this right now Jason....................
I have been with Virgin for about 10 years TV, Phone and Broadband and everything has been remarkably trouble free, given my ability to screw things up.
Even when they switched their servers over to enable the higher speeds it all happened without any fuss for me, but...there is always a but isn't there
.
Virgin provide a free Anti Virus package with their broadband and it was pretty comprehensive with Spyware etc all together so I have used that for several years until about 3 weeks ago.
When I turned my computer on one day, I got a message advising me that the AV had failed to load because there was a file missing also that the Spyware had failed to load because a file was missing!! OK NP, I will simply delete the whole package and re-download and install....even I can manage that.
So, went through the usual Windows Add/Remove programmes thingy but I get a message advising me that it cannot be deleted because it cannot locate a certain file??!! hmmmmmmm???
Phone free help line and speak to a very nice geek who eventually agrees that I have a prob. Insists on trying the Add/Remove route only to discover that it does not work. So he directs me to a "nuclear option" delete patch that I download and that is "guaranteed" to remove every trace of the AV......but it doesn't and we are no further forward! It was late so i phone the next day and try again
Same result and the tekkie advises me that someone from "level 2" will call me!!! oooer!!
wait 48hrs ...no call!
phone helpline again and speak to a very nice female tekkie who persuades me to go through the whole procedure again complete with nuclear option and..................................no difference still cannot delete old AV and because it is still there I cannot reload a new AV package!!
Then it gets scary because she tells me that "level 2" have advised her that they are sensing me an e-mail with a sp[ecial bit of software to run to clean my system, BUT that SHE is not allowed to see it or handle it!!!?
huh?? wot??!!!
1 week later............still no e-mail, message or contact and still no AV protection on my computer!!! tHEY ARE ABOUT TO GET A VERY ABUSIVE PHONE CALL AND LETTER!!!
BEWARE THE HELPLINE AT VIRGIN!!