It all went t*ts up when I updated the Virgin Anti Virus software.
They changed their provider of the AV stuff after many many people had issues with the old software which would stop working and then not allow a re-install and could not be removed or deleted!!
Even a "terminal nuke" program supposedly direct from the AV software company could correct the problem and most people who had the prob were forced to live without AV cover, because although it was not working correctly it would not allow an alternative to load!!
Eventually Virgin announce a "premium upgrade"
which contained the necessary code to remove the corrupt system and install a whole new AV package which incidentally works fine ( so far).
Ever since the new AV activated IGOR chat has been unavailable and I have no idea why!! only that I have tried just about everything but still cannot connect??!! The fact that VROC chat is actually the same chatroom makes it even more incomprehensible